Shipping & returns.

Most orders arrive in 7–14 business days depending on your destination. Your specific estimate is shown at checkout.

Fingerboard Lab is run from Melbourne, Australia, but we don't hold stock here. Your order is sent to our supplier workshop (mostly in China) within 1–2 business days of purchase and ships to you directly from there, so most of the total time is international transit.

Shipping is a flat $12.95 USD worldwide, and free on orders over $50 USD. One rate to everywhere we ship — no surprise regional charges at checkout.

We ship worldwide. Any import duties or taxes for international orders are the responsibility of the recipient and are not collected at checkout.

You'll receive an order confirmation by email at checkout, and a tracking link once your order ships.

Not feeling your setup? Email hello@fingerboardlab.com within 30 days of delivery with your order number to request a return authorization.

The item must be sent back to us in its original condition — unused, undamaged, with all original parts, hardware, and packaging included — within 14 days of receiving your return authorization. We inspect every return on arrival. Items that show signs of use, riding, assembly, or missing parts will not be refunded in full; we'll either return the item to you or issue a partial refund reflecting its condition, at our discretion.

Return shipping is paid by the buyer. Use a trackable shipping method — we can't issue a refund for a return that doesn't arrive, and we're not able to cover the cost of items lost in transit back to us.

Once we've received and inspected the item, refunds are issued to your original payment method within 3 business days.

For genuine faults — damage in transit, missing parts, or the wrong item shipped — send a photo to hello@fingerboardlab.com within 14 days of delivery and we'll ship a replacement or refund at no cost to you — no return required.

Custom-pressed decks and clearance items are final sale unless they arrive faulty.

For anything not covered above, email hello@fingerboardlab.com — replies within one business day.