Return policy.

You have 30 days from delivery to request a return on any standard item. Email hello@fingerboardlab.com with your order number to request a return authorization.

The item must be shipped back to us in its original, unused condition — no signs of riding, assembly, or damage, and all original parts, hardware, and packaging included — within 14 days of receiving your return authorization. We inspect every item on arrival. If it doesn't meet this standard, we'll either send it back to you or issue a partial refund reflecting its condition, at our discretion. This protects genuine customers and keeps prices honest for everyone — it also means we can't accept a return that shows up used, damaged, or incomplete.

Return shipping is the buyer's responsibility. Use a trackable shipping method — we can't refund a return that never arrives, and we don't cover items lost in transit back to us.

Refunds go to your original payment method within 3 business days of us receiving and inspecting the returned item.

If your item arrives damaged, missing parts, or is the wrong item, send a photo to hello@fingerboardlab.com within 14 days of delivery. We ship a replacement or refund at no cost to you. No return required.

Custom-pressed decks (where you provided the design or specs) and clearance items are final sale unless they arrive faulty. This is because we cannot restock a custom-made item.

1. Email hello@fingerboardlab.com within 30 days of delivery with your order number.
2. Say briefly whether the item is faulty/wrong or just not what you wanted — this decides which flow applies.
3. For change-of-mind returns, we'll reply with a return authorization and address. Ship the item back in its original condition, in its original packaging where possible, using a trackable method, within 14 days.
4. We inspect the item on arrival and process your refund within 3 business days if it meets the original-condition standard above.

For anything not covered above, email hello@fingerboardlab.com — replies within one business day. Full shipping details are on the Shipping & Returns page.